Refund policy
At Satvo, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging with all tags intact
- Not be damaged due to misuse or improper handling
We reserve the right to reject returns that do not meet the above conditions.
2. Return Timeframe
You can request a return within [X DAYS] of receiving your order.
Any requests made after this period may not be accepted.
3. Refund Process & Timing
Once your return is received and inspected:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed within [7-10 days]
- Refunds will be issued to your original payment method or via bank transfer (for COD orders)
4. Exchange Policy
We offer exchanges for:
- Wrong product delivered
- Damaged or defective items
To request an exchange, please contact us at nupurk622@gmail.com] with your order details and product images (if applicable).
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within [2-3 DAYS] of delivery
- Share clear images or videos of the product
We will arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn products
- Items without original packaging
- Products damaged after delivery due to misuse
- Certain personal care items (if opened/used)
7. Return Shipping Costs
- If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
- For other returns, shipping charges may be borne by the customer [₹_100__ or as applicable]